It would be 0 if I could go that far. Our 3 month old puppy broke his leg on a Sunday. We took him here because we didn’t know what else to do. He was in pain and wouldn’t calm down. We got there at 12 when they opened. We didn’t leave until 7:30 with our dog. We were told at 1 they were doing X-rays and never heard anything back since then. I questioned where he was on the list. Was told they couldn’t get a clear picture because he was guarding it to much. So they sedated him. We waited another two hours. I left my husband to go let our second dog out by the time I got back we were told they could splint it. When we went to pay it was twice as much as what we were expecting and what was verbally quoted to us. Also when we questioned how long we sat there we were told we were pushed to the back because our dog wasn’t critical enough and that the doctor should have been calling with updates . We got nothing from 1 on if I wouldn’t have asked we would probably still be sitting there waiting. My husband brought up the fact that we saw several patients that came in after us walk out ahead of us. Staff explained that there was one Dr only. Why? If there are more in Appleton why can’t they drive here to help. Also my husband dropped the card on the counter when he was quoted the amount and the staff accused him of throwing it at her. This place is a money pit and I will never bring my animals back here!!
We brought our 16yo cat in on a Sunday evening and from the time we called ahead until discharge were impressed with the kindness, professionalism, and understanding of our difficult patient. The news was not good, but the doctor was very good at explaining the options and prices. We opted to take her home to rest and be loved in her final days. These folks have a heart-wrenching job and they do it very well. ❤️
I give the staff five stars. The company blue pearl is zero Stars. Our dog was bit by another dog On the weekend as blue pearl is the only option in Green Bay for us. We went there. There was a wait time between 6-8 hours. When asked if there was any other options, we were informed that we could try the Appleton location. When we called of course their wait times were very similar. A technician cleaned our dogs wounds, but we were informed that this “ Hospital” Closes at midnight. Therefore, the vet doctor would not see our dog. Again, I understand there are others before us, and more serious. But to have only one doctor working is NOT acceptable. We return the next day at noon because that’s when they opened and after several hours we were finally able do to have our dog looked at. They were so many other people waiting for the doors to open, we felt bad for all of them. The staff were professional, kind, and caring. But to call yourselves a veterinary emergency hospital That is not 24 hours with only one doctor is an absolute travesty. You must increase the staff For their well-being and our animals. I don’t want a typical corporate response to this review, other than you will do better for our community and our Families.
Not an emergency center. Closed and referred to Appleton but after calling Appleton was told they are full. Explained dog was suffering and needed to be put down but would not take us. DO Not Even Call Them.. They also tell you to call Mosinee but good luck with the drive getting there in time. We need a true Emergency Pet Hospital in the area or at least one with some compassion and not so consumed with the Almighty dollar. It takes minutes to give a dog a shot to put it down .
The staff at Blue Pearl were so knowledgeable, patient, and compassionate. They truly loved my dog in the short time she was there and were so supportive in everything. Much thanks to Shelby, Carly, Sophie, and everyone else who cared for my baby.
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