In business since 1997, Cyber Works is your go-to source for expanding managed IT support and services for small businesses, consumer on-site and off-site support, computer sales, diagnostics, tune-ups and more. Our high level of expertise also includes cybersecurity services, coding and computer management that you can trust. Cyber Works offers free lifetime diagnostic services and a 5-year warranty on all desktops that you purchase from us! Stop by one of our locations in Green Bay or Manitowoc, WI today.
If I could rate it zero I would. Customer service is not something they provide. My computer needed a hinge. I brought it in and was told $80 and a few days. It went up to $183 in addition to the $32 I paid to look at it. They "fixed it" but fried my motherboard in the process. They did replace it. No apology and no compensation for taking 3-1/2 weeks for it to get fixed. A simple hinge and a few days to numerous phone calls and visits and weeks to fix something they broke, I guess my expectation of at the very least an apology was just too much.
Recovered data off of a literally, broken in 3 pieces, flash drive, and an external hard drive that failed a few days later. They know their stuff. The Geeks at BB were clueless. Also very polite, reasonable charges, and centrally located on Oneida. Highly recommend.
This is my go-to computer store. They are knowledgeable , friendly and helpful and do quality work. I’ve been using them for over 20 years.
In June I brought my pc in for email sending and receiving issues. It was returned to me with ALL my folders removed. The analogy I would give is if you walked into a physicians office and all the wall of file folders that represent one patient / folder were tipped over and put into one big pile. The tech, who was in charge, told me "Your information is there. You didn't lose any." When I countered that he left my emails in a electronic pile, a giant heap of disorganized mess, he had no care or concern. I brought it to another place and they restored my folders. I had left the owner of Cyberworks a voice mail but he did not return the call. BE VERY CAREFUL OF ALLOWING THESE PEOPLE ACCESS TO YOUR COMPUTER.
Visited this business for TSA pre-check interview. Very personable young man helped us.