We had to take our 15 year old Fritzy Boy in to be euthanized. The doctor and staff were very sensitive to our needs. We were allowed to spend time with him, before and after, in a private room. We were even allowed to practically hold him during the sedation procedure. We were very pleased with Happy Tails.
I was looking for a new veterinary clinic for my bearded dragon, as I am newer to the area. Happy Tails was extremely welcoming, and I am so happy I made the decision to go there. The Veterinary Assistants were very friendly and great with handling my beardie. Dr. Nasal answered all of my questions and concerns, and made me feel confident in the treatment plan. I will definitely be going back for all of my pet care. I would recommend Happy Tails to anyone that has pets, but specifically reptiles as well. It is hard to find a great exotic doctor, and I am so pleased. The price was really great too!
The staff here are wonderful! We moved to WI 2 months ago and needed a new vet for our American bulldog and our mastiff mix, both big boys. Well, the mastiff is a recent rescue for us and he wasn't always treated well, so he's scared and skittish. He trusts no one and can be difficult to hold down or hold on to if he's scared. I relayed this to staff before making the appointment and again at the beginning of the visit. They assured me that they would be gentle. They were awesome! They were so sweet and loving with my boy. He was very scared and they just talked sweet to him as they worked quickly to clean and address his ear infection. The whole time we held and pet my boy, nurse was calmly relaying everything she was doing for him step by step to me, which put me at ease. I could not have asked for a better situation. They worked fast, efficient, professional, but loving like family! All in around 30minutes or so.my fee was very reasonable. This is definitely the home of our new Gentle vet! We love Hapy Tails! And they offer SO many services!
Such wonderful care was taken by the entire staff to make sure my bunny felt safe and that she received the proper medical treatment that she needed. I could tell this was a good place when my bunny acted very affectionate towards the technician and doctor. The doctor took time to answer all my questions and is even going to follow up with me in a couple days to see how our bun is doing. So grateful for the wonderful customer service!
My wife and I have been taking our animals here (2 dogs and 3 cats) for a few years now and have had nothing but great experiences. Dr. Nasal takes the time to know our animals and recognizes each of them when we bring them in. Every time we have come in with an issue she always calls us personally to follow up on treatment and make sure our animals are doing fine. Our one dog needs special treatment with the vets at UW-Madison and she has communicated with them as needed as well to get things right. We never feel like we are taken advantage of price wise based on our experience at other vets in the area prior to going to Happy Tails. They are quick to respond to Chewy/ online pet pharmacy requests when it comes to prescriptions. Overall a great experience.
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