This place is great. I love ordering cakes from here. Jennifer is great to deal with..although I emailed a couple weeks ago and have not heard back. I love their buttercream. It has a perfect sweetness to it. Her cakes are always on point and she always does a wonderful job decorating your cake the way you want it. Prices have definitely increased for 2022 though.
I called because I wanted a personal cake with fondant, no special occasion and they said “they don’t do that” I said so it’s not possible for me to get a smaller personal cake with filling and fondant and she said no we don’t do that. I was hesitant to even try with them because I called and emailed multiple people for my wedding because I wanted a 3 tier cake and trying to get responses or stay in touch with the same person when they did respond was almost impossible. I will never even consider doing business with them ever. Crazy thing is I’m 8 months pregnant and craving cake and this was going to be my test run for the baby shower and possibly future events. Never again.
The cake was Devine, highly recommend you to try their cakes. We stopped here just after they opened at 9am or 9:30 am I forget which...the Female whom came from the back to wait on us, she wasn’t that pleasant..which I got the feeling she’s the Owner or manager ....it was very obvious she was busy making cakes in the back, but she mustered up enough patience to wait on us, even though we got the feeling from her body language and tone, we were causing her to fall behind, out of no fault of our own , even though we were vocal about not keeping her too long, trying to be kind and understanding. She seemed slightly annoyed. Not sure how that works with other customers, but we won’t go back again.. even though we recommend their cakes. 🤷🏻♀️ Update: well, I came back here because I want to say….I continuously tell my daughters to not judge others, so I guess I’ll take my own advise and I think maybe she was having a bad start to her day at the bakery. She did say thank you and please. She just seemed preoccupied? Which is perfectly fine. I’ll give the bakery another shot. CAnt hurt right. Time to be understanding.
I've been going to Monzu since they first opened in Green Bay and have followed them to their current store on Gray Street. Their cakes and pastries are AMAZING. Italian buttercream is not supersweet like American; it's rich, flavorful, soft and silky. They use the best flavors in their cakes (the Java Explosion and Double Chocolate Caramel Truffle are my two absolute favorites). I've referred family and friends dozens of times and they've all been very pleased with the products and services. VERY HIGHLY RECOMMENDED.
Wonderful service and incredible talent! We picked up our daughters birthday cake for her fourth birthday and it was a fantastic experience. The macaroons work great. We will definitely be back.
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