We had a clog that resulted in a sewage backup in the basement. Roto Rooter was out the same evening but said they could not fix the issue without a septic service pumping our tank down. After several calls to other services, including one cancelled appointment, I called Twirl. Corey came out the same day and fixed the issue immediately with no excuses. Corey is very knowledgeable and not afraid to get a little dirty. Well done!
Beth Heller
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November 02, 2022
I called Twirl for a second opinion on a toilet that wouldn't flush. Another plumbing company came out and after a cursory investigation told me they had no idea why the toilet wasn't flushing, charged me for the visit and left. Twirl came today and after an initial investigation told me the same thing...but then called some colleagues to get ideas for what could be going on. Turns out it was a mineral build up in an unusual place. Cleared it up and now toilet is flushing like a champ. Charged me the same amount as the other company did for NOT solving the problem! Service was on-time, courteous and engaged.
Rachael Lindsey
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May 16, 2022
I had them come out about 2 weeks to unclog our floor drain in the laundry room. About once a year we need to have this done as we get some roots that grow in there. Following our service the washer was still backing up into the laundry room spewing water all over. I decided to give it a few runs before calling them back because maybe some stuff just needed to shift. The water was backing up worse than ever so I called and requested they come back because the problem was not fixed. I was told on the phone this would be free of charge since it was the same drain. However, when Ken arrived I was informed there is no guarantee on the service and would be charged again. Since the problem wasn’t ever fixed I’m not exactly sure why I should be charged twice. Following the second visit the drain seems to be draining properly. He told me he ran the machine until he came out root free this time. Maybe that should have been done the first time and I wouldn’t have had to pay for a second visit in 2 weeks. My advice would be to double check your problem is resolved before they leave.
Anne Salutz
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November 19, 2022
Here in less than 2 hours and done in 20 minutes, on a Saturday! Very responsive and pleasant to deal with. Great job!
Evan “Mustachio” Wright
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February 19, 2022
Couldn’t be happier with the work from Corey. We had an emergency over the weekend, and Twirl was the only place around that took our call. Corey showed up early and was able to identify and fix the problem right away! Not to mention he was professional and the pricing was more than fair. Hopefully we wont need an emergency plumber again, but if we do we’ll definitely be calling Twirl!
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1833 Sal St, Green Bay, WI 54302, USA
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We had a clog that resulted in a sewage backup in the basement. Roto Rooter was out the same evening but said they could not fix the issue without a septic service pumping our tank down. After several calls to other services, including one cancelled appointment, I called Twirl. Corey came out the same day and fixed the issue immediately with no excuses. Corey is very knowledgeable and not afraid to get a little dirty. Well done!
I called Twirl for a second opinion on a toilet that wouldn't flush. Another plumbing company came out and after a cursory investigation told me they had no idea why the toilet wasn't flushing, charged me for the visit and left. Twirl came today and after an initial investigation told me the same thing...but then called some colleagues to get ideas for what could be going on. Turns out it was a mineral build up in an unusual place. Cleared it up and now toilet is flushing like a champ. Charged me the same amount as the other company did for NOT solving the problem! Service was on-time, courteous and engaged.
I had them come out about 2 weeks to unclog our floor drain in the laundry room. About once a year we need to have this done as we get some roots that grow in there. Following our service the washer was still backing up into the laundry room spewing water all over. I decided to give it a few runs before calling them back because maybe some stuff just needed to shift. The water was backing up worse than ever so I called and requested they come back because the problem was not fixed. I was told on the phone this would be free of charge since it was the same drain. However, when Ken arrived I was informed there is no guarantee on the service and would be charged again. Since the problem wasn’t ever fixed I’m not exactly sure why I should be charged twice. Following the second visit the drain seems to be draining properly. He told me he ran the machine until he came out root free this time. Maybe that should have been done the first time and I wouldn’t have had to pay for a second visit in 2 weeks. My advice would be to double check your problem is resolved before they leave.
Here in less than 2 hours and done in 20 minutes, on a Saturday! Very responsive and pleasant to deal with. Great job!
Couldn’t be happier with the work from Corey. We had an emergency over the weekend, and Twirl was the only place around that took our call. Corey showed up early and was able to identify and fix the problem right away! Not to mention he was professional and the pricing was more than fair. Hopefully we wont need an emergency plumber again, but if we do we’ll definitely be calling Twirl!